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G.D.P.R. of 25 May 2018

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


LA CASA TRASPARENTE is committed to protecting the privacy of users/customers and declares itself responsible for the security of customer data. We will be clear and transparent about the information we collect and what we will do with that information. This policy sets out what personal data you may have collected and processed in connection with your relationship with us as a customer and through your use of our website. All personal data is collected and processed in accordance with EU data protection laws.

Data Controller

LA CASA TRASPARENTE di Maria Luisa Sala is a tourist facility that rents apartments for short periods, based at n. 71-73 via Cazzale – 36057 Arcugnano (VI) – ITALY

What personal data do we collect?

Personal data means any information relating to you/you that allows us to identify you, such as your name, contact details, payment details and information about your access to our website.

We may collect your personal data when you ask for information, price lists using our website or some tourist portals where we are present and/or when you book apartments and thus become a customer. Or when you contact us directly by email or phone.

Specifically, we may collect the following categories of information:

  • Name and Surname, title, residential address, name of the company when it exists, e-mail address, telephone number, fax number, tax code and/or VAT number.
  • Information about the rentals of our apartments.
  • Information about your use of our website.
  • Communications you exchange with us or address to us by letter, email, phone call or Skype.

What we use personal data for, why and for how long

Your data may be used for the following purposes:

  • Provide the services you have requested: we use the information you provide to perform the services you have requested in relation to the apartments we have rented.
  • Contact you if you change the type of apartments or the date: we send you communications about rentals that you have requested or may request.
  • Collection of payment information: we use payment information for accounting, billing and fraudulent activity purposes.
  • Administrative or legal purposes: We use your data for statistical and marketing analysis, systems testing, customer surveys, or to respond to a dispute or complaint.
  • Customer service: We use your data to manage our customer relationship, to improve our services, and to enhance your customer experience with us.
  • Provide tailored rentals: we use your data to provide you with information that we think may be of interest to you and to personalize the rentals we offer to you.
  • Marketing: We will contact you with information about LA CASA TRASPARENTE promotions via electronic communications. However, you will have the option to opt out of receiving such communications. The option to indicate that you no longer wish to receive our direct marketing material is included in every electronic communication we send.

Please note that only persons aged 18 and over can provide their consent for the processing of their personal data.

We will not retain the data for longer than is necessary to fulfil the purpose for which it was processed. To determine the appropriate retention period, we take into account the amount, nature and sensitivity of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

As soon as we no longer need your personal data, we will delete or destroy it.

Security of personal data

We observe security procedures in the storage and disclosure of personal data, to protect it against accidental loss, destruction or damage.

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to adopt appropriate technical and operational security measures, to protect personal data, which are in line with Italian and EU legislation on data protection rules.

Sharing of personal data

We may share your personal data with the following third parties for the purposes described in this Privacy Policy:

  • Trusted service providers that we use to run our business, such as cloud service providers and web-marketing services.
  • Credit and debit card companies for payment services and fraud screening, which may require information about your payment method in order to ensure the security of the payment transaction.
  • Legal counsel and other professionals, courts and law enforcement agencies in all countries in which we operate in order to protect our legal rights in relation to our contract with you.
  • Our trusted third-party auxiliary partners such as professional bodies, staff commissioned during events organised by us and companies that sponsor and support our events. We and our partners may collect and share information about you, such as your contact information and billing information. We are not responsible for any third party's use of your personal data where such use is permitted for their own purposes. Please see their privacy policies for more information.

All data collected at the time of registration/request for information on the site. will be treated in accordance with this Privacy Policy.

When our use of personal data is based on the consent of the user/customer, the user/customer has the possibility to revoke consent to our processing and delete their personal data at any time, by clicking on the "DELETE ME" button at the base of each Newsletter sent, alternatively by sending a cancellation email to: